Blind Luck Casino - El jugador cree que el reintegro se ha retrasado.

I have in

I won €26,900 at the casino. Naturally, I made a withdrawal. The maximum withdrawal limit at the casino is €1,000 per transaction. I uploaded all the necessary documents, which were accepted. Then I received an email claiming I had somehow cheated on their site. Well, my entire balance was gone except for €100. They simply made my €26,700 disappear.

Ich habe im

casino 26900€ gewonnen. Habe dann natürlich eine Auszahlung vorgenommen. Die Höchstgrenze liegt im Casino bei 1000€ pro Auszahlung. Habe auch sämtliche Dokumente hochgeladen die auch akzeptiert worden sind. Dann habe ich eine Email bekommen das ich irgendwie angeblich bei deren Seite betrogen hätte. Naja das gesamte Guthaben war dann weg außer 100€ . Die haben mir meine 26700€ einfach verschwinden lassen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AlexanderJaschin94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My €26,900 voucher has simply disappeared!

Mein Gutschein von 26900€ ist einfach verschwunden !

I was allegedly cheated

Ich hätte angeblich betrogen

Dear AlexanderJaschin94,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear AlexanderJaschin94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't think you understand me.

I won €26,900!!!

I can only withdraw €1000 at a time. I tried to withdraw the first €1000, but they took away all my winnings! I only had my initial €100 deposit left. They just took €26,800 from me!

whose claim:

They claimed I sent forged documents. (Even though all the documents had been accepted by them previously.)

The casino accused me of allegedly being a member of some kind of fraudster group or something similar.

Do you understand my problem now?

Ich glaube du verstehst mich nicht.

26.900€ habe ich gewonnen !!!!!!

ich kann da jede auszahlung nur 1000€ auszahlen. Ich habe versucht die ersten 1000€ auszuzahlen, aber die haben mir den ganzen Gewinn gestrichen!!!!!! Ich hatte nur noch meine 100€ die ich eingezahlt habe drauf. Die haben mir einfach so 26.800€ weg genommen !!!!!

deren Behauptung:

ich hätte angeblich gefälschte Dokumente geschickt. ( obwohl alle Dokumente vorher von denen akzeptier wurden)

Ich wäre angeblich ein Mitglied von irgendeiner Betrüger Gruppe oder Ähnliches wurde mir von Casino vorgeworfen.

versteht ihr jetzt mein Problem ?

Dear AlexanderJaschin94,

Thank you very much for your clarification. I am very sorry to hear about what happened to your winnings.

To help me better understand your case, could you please clarify a few details?

• If I understood correctly, you had already submitted the requested verification documents, they were accepted by the casino, and your KYC verification was successfully completed before your winnings were confiscated. Is that correct?
• Did you contact the casino regarding the confiscation of your winnings? If so, could you please share your communication with their support regarding this issue?
• Could you also resend the documents you submitted to the casino for verification? You can send them to karla.m@casino.guru or attach them directly to this complaint thread.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla

Dear AlexanderJaschin94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I DID SEND YOU AN EMAIL!!!!

ICH HAB DIR DOCH EINE EMAIL GESCHICKT !!!!

Dear AlexanderJaschin94,

Thank you for your reply, and I apologize for the confusion.

I have checked my inbox, but unfortunately, I was unable to locate your email.

Could you please let me know which email address you used to send the documents? This will help me locate your message more easily. If possible, please also let me know the approximate date and subject line of the email.

If the email did not go through, you are also welcome to resend it to karla.m@casino.guru or attach the documents directly to this complaint thread.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

No, forget all this nonsense now, I'm not in the mood to solve my problems with incompetent people here anymore. You're just as much of a mess as all online casinos.

Go for it and stay away from those damn casinos!

Ne lass mal den ganzen scheis jetzt, hab da keine Lust mehr mit inkompetenten Leuten hier meine Probleme zu lösen. Ihr seid ja genau so ein saftladen wie alle online Casinos.

Haut rein und lasst die Finger von den scheis Casinos !

Dear AlexanderJaschin94,

Thank you for your reply.

I am sorry to hear that you feel this way. My intention has only been to gather the necessary information and documents required to investigate your complaint properly.

If you no longer wish to proceed with your complaint, I completely respect your decision. However, if you change your mind, I will be happy to continue investigating your case.

Please let me know whether you wish to proceed with this complaint. If you do not wish to continue, or if I do not hear back from you, I will unfortunately be forced to reject your complaint.

Thank you for your time.

Karla M.

Dear AlexanderJaschin94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru