BoaBoa Casino - El reintegro del jugador se ha retrasado.

Hi there deposited 200 on this site and lost..then deposited another 200 and won and decided to cash out 500...once I go to cash out it won't let me and says account is restricted...I went to live chat and they didn't have a reason as to why..theybdaid to email support..which I did..a few days later I still haven't heard back so I went to live chat again ..told me same thing email support.. I feel like there not even looking at it and are completely ignoring me..I am verified on this site and have cashed out many many many times. Can you please help me get my withdrawl? Thank you

Dear Ryanmc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It's different than a delayed complaint...I'm fully verified on the site and have cashed out many times..when I go to cash out it says account restricted. I have been chatting them up and their only response is clear ur cache and cookies..which I have already done..they said I shouldn't have an issue but I still do. Thanks

Dear Ryanmc,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nope..no updates...still says same thing when I try and cashout..account restricted.. I chatted them up again they said my account isn't restricted and to clear my history cache and cookies...I did it even tho I know has nothing to do with that..I tried on another device and it says the same thing..they are not helpful at all...can you please help me get my money

Dear Ryanmc,

Would it be possible to forward the e-mail communication (not the live chat as they do not have such competence) between you and the casino related to this case to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

Been 2 weeks since anyone there has emailed me back..they just don't care

This came today

Thank you Ryanmc for all the information provided. As the issue is ongoing for more than 2 weeks, I will be forwarding your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Ryanmc,

I am so sorry to hear your withdrawal hasn't reached you yet and your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BoaBoa Casino representative to join this conversation and participate in resolving this complaint.

Dear BoaBoa Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Yes I've been waiting for them to get back to me via email..thank they keep saying that they will get back soon lol. This has been going in for weeks. Thanks

Attempted to contact them again today. Still won't pay me

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all

Thank you for your patience.

Please accept our apology for the situation , kindly be informed that customer tech issue was resolved and he had successfully requested withdrawal , customer withdrawal should be processed as soon as possible.

Best Regards

Boaboa Team

Dear BoaBoa Casino,

Thank you for your response and the information you have provided.

Hello Ryanmc,

Could you confirm if your payment is already processed or is being processed?

I'll be awaiting your reply

I see it is being processed but I haven't received anything yet

Hello Ryanmc,

Please let me know once your withdrawal status changes to processed or you receive the funds.

I'll be awaiting your reply.

Will do ty

Dear all

Thank you for your patience.

Kindly be informed that customer withdrawal is complete and paid out on our side.

Best Regards

Boaboa Team

Yes they finally paid..but honestly belive they were just wanting to use delay tactics to not pat.. thanks for you're help much appreciated

Dear Ryanmc,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru