BoaBoa Casino - La cuenta del jugador ha sido reabierta sin su consentimiento.

THEY REOPENED MY ACCOUNT WITHOUT AUTHORIZATION.

I TOLD THE CASINO THAT I HAD A GAMBLING PROBLEM BUT THEY IGNORED ME

HANNO RIAPERTO IL MIO ACCOUNT SENZA AUTORIZZAZIONE.

AVEVO DETTO AL CASINÒ CHE AVEVO PROBLEMI DI GIOCO D’AZZARDO MA MI HANNO IGNORATO

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tommi272727,

Thank you very much for submitting this complaint. I'm sorry to hear that you were able to reopen your account despite telling the casino that you had a gambling problem.

I have read the casino's T&C's, and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@boaboa.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

The key point will be to determine whether the account closure for gambling addiction was properly enforced on 2025 and what exactly happened afterward.

To better understand the situation, please answer the following questions.

• Do you still have access to your account?
• Were you able to log into the same account, or did you create a new account?
• When did you reopen your account?
• Please forward the complete email threads of all your account closure requests, along with the casino's replies. Please do not send screenshots, but the original, uncropped email messages instead. My email is jean.s@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean