Bobby Casino - El jugador ha logrado abrir una cuenta desde un país restringido.

Daniel, Bobby Cassino, after castrating me, playing the hourly game requirements, denied my withdrawal of US2601.00 for the sake of not accepting Brazilians, but here in the forum the analysis records that it accepts Brazilians !!! How is it now?

Daniel, o Bobby Cassino, depois de me castrar, jogar os requisitos hora de jogo, negou a minha retirada de US2601,00 por questão de n aceitar Brasileiros, mas aqui no forum a analise registra que aceita Brasileiros!!! Como que fica agora?

Dear MarlonMK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It seems that you were not allowed to open an account, to begin with. I have checked the terms and conditions, and this is what I found https://www.bobbycasino.com/terms/:

"Legal requirements

Reference to the "Account" shall mean an account registered by you on the web site when acceptive and agreeing to those Terms. By registering an Account you declare that you are over 18 years older or of the next minimum legal age as stipulated within the jurisdiction of your residence below the laws applicable to you. It's your sole responsibility to understand whether or not the services obtainable on the web site are legal within the country of your residence. Kindly check status of Countries list https://www.bobbycasino.com/countries. Persons below age of 18 years aren't allowed to use the web site and/or any services obtainable on that."

I would like to emphasize a very important fact from our Fair Gambling Codex: 

https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries

"The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.

If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules."

Since there is a possibility to register an account from a restricted country (see the screenshot below) and deposit funds, I would like you to confirm that you’ve submitted correct data and haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Could you please advise how much is your active balance now? Do I understand correctly that your winnings have been accumulated from a No Deposit bonus solely?

Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

There was no verification, I lowered the withdrawal amount to US1000.00 and entered the verification process, as I said, through here the website says q accepts Brazilian players, the process of preventing players from blocked countries, should be done in the registration of the casino, but I think it's unlikely they will pay !!!

Não foi feita verificação, baixei o valor do saque pra US1000,00 e entrou em processo de verificação, como havia dito, através daqui do site diz q aceita jogadores brasileiros, o processo de impedir jogadores de países bloqueados, deveria ser feito no cadastro do cassino, mas acho pouco provável que irão pagar!!!

Could you please advise if you deposited any funds into your account or your winnings have been accumulated from a Free bonus solely? Thank you very much in advance.

Bonus picked up here at the US200 Forum, no deposit was made n deposit was made, but the requirements were lengthy !!!!

Bonus pego aqui no Forum de US200, não foi feito deposito n foi feito deposito, mas foi comprido os requesitos!!!!

Patronela, how are you? Well I had my first order canceled, I tried a new one via Bitcoins, probably they will deny it, *** with the player, hours playing to reach the almost impossible resquisito and now they don't want to pay !!!!

Patronela, tudo bem? Bom tive meu primeiro pedido cancelado, tentei um novo via Bitcoins, provavel que irão negar, *** com o jogador, horas jogando para atingir o quase impossível resquisito e agora nao querem pagar!!!!

Could you please confirm that the following bonus is the one that you've redeemed? Please bear in mind that the maximum cash-out limit is €100 only.

Do I understand correctly that you wish to close the complaint?

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.