Bobby Casino - El jugador no puede retirarse.

Hello, I made a deposit of 30 euros with a 800% bonus, I reached 3200 euros and I met all the conditions to activate the withdrawal, in fact it allows me to request it but if I enter more than 1000 euros in the withdrawal request it tells me that I do not I can do it ... By inserting 1000 the withdrawal seems to start, it is deducted from the balance but after about a week they come back to me because they say that the information is not correct. It has happened several times before, the information is correct if I'm sure

Buongiorno, ho effettuato un deposito di 30 euro con bonus del 800% sono arrivato a 3200 euro ed ho soddisfatto tutte le condizioni per attivare il prelievo, infatti mi permette di richiederlo ma se inserisco più di 1000 euro di richiesta di prelievo mi dice che non posso farlo... Inserendo 1000 il prelievo sembra partire mi viene detratto dal saldo ma dopo circa una settimana mi ritornano disponibile perché dicono che le informazioni non sono corrette. È già successo sue volte, le informazioni sono corrette se sono sicuro

Hello Fabio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bobby Casino. Allow me to ask you a few more question before we would move forward.

Is your account fully verified in the casino? Did you complete the wagering requirements of the bonus you accepted?

I've also checked this promotion and found this term there:

"The Max Cash-out for Deposit Bonus is 10X of Deposit Amount."

This means that if you deposited 30€, the maximum amount you can withdraw is 300€. If you are verified please try to request a withdrawal for the amount of 300€.

Please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.

Regards,

Nick

Dear Fabio,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Good evening,

sorry for the late reply.

I try to request a 300 Euro withdrawal and then I update you.

I met the requirements, they also confirmed it to me, and I sent the requested documentation in fact they accept the withdrawal request, but every time they cancel it for incorrect data ...

We hope to recover at least 300 euros, it would already be a success.

It usually takes about a week to complete, we'll update, thank you for everything

Buonasera,

scusami per la risposta tardiva.

Provo a richiedere un prelievo da 300 Euro e poi vi aggiorno.

I requisiti li ho soddisfatti, me lo hanno anche confermato, e ho mandato la documentazione richiesta infatti accettano la richiesta di prelievo, ma ogni volta lo annullano per dari errati...

Speriamo di recuperare almeno 300 euro, sarebbe gia' un successo.

Di solito ci vuole circa una settimana per l esito, ci aggiorniamo, grazie di tutto

Dear Fabio,

Thank you for the update. Please let us know if there will be anything new within this week. If it gets canceled again, we will try to intervene.

Dear Fabio,

We haven't hear from you in a while. Could you please advise if there has been any update regarding the case? Please also note that if we won't get any respond within the next 7 days, we will be forced to reject the complaint.

The complaint will be now rejected for the above mentioned reason.