Bobby Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hi

I’m concerned I’m getting a bit of a run around from these guys. My documents just got verified after some very needless complications. I have now been asked to also send through my bitcoin address for verification.

it seems like every time you provide something they ask for, they ask for something else.

I played through their no deposit bonus and have met all requirements.

I guess the reality is they don’t want to pay? Can you help?

Dear tashinga89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided? Do I understand correctly that the casino is asking you to make a deposit via Bitcoin? Are you trying to withdraw via this payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear tashinga89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.