Bobby Casino - Se ha rechazado la solicitud del jugador de retirar sus ganancias del bono sin depósito.

I used the no deposit bonus and met the wagering requirements. When I asked how much I can withdraw now, they said that this is not possible in my region.

Ich habe den No Deposit Bonus benutzt, und habe die Umsatzbedingungen erfüllt. Als ich fragte wie viel ich jetzt ausbezahlen lassen kann, wurde gesagt, dass das in meiner Region nicht möglich ist.

Dear xid666,

Thank you very much for submitting your complaint and forwarding all the relevant communication and screenshots. I’m very sorry to hear about your negative experience. I have checked promotional terms and conditions, and this is what I found https://www.bobbycasino.com/terms/:

"Reference to the "Account" shall mean an account registered by you on the web site when acceptive and agreeing to those Terms. By registering an Account you declare that you are over 18 years older or of the next minimum legal age as stipulated within the jurisdiction of your residence below the laws applicable to you. It's your sole responsibility to understand whether or not the services obtainable on the web site are legal within the country of your residence. Kindly check status of Countries list https://www.bobbycasino.com/countries. Persons below age of 18 years aren't allowed to use the web site and/or any services obtainable on that."

I would like to emphasize, that according to our fair gambling codex https://casino.guru/fair-gambling-codex-for-casinos#restricted-bonuses, we believe that casinos should only give bonuses to players who are allowed to get them according to the Bonus T&Cs. And if the casino makes the mistake of granting a bonus to a player who shouldn't have received it, the casino shouldn't take it away from them. Instead, the casino should accept that it was their mistake and pay out the winnings to the player.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi there .

Many Thanks

Exactly, that's how I see it too. If a bonus is granted then it should also have to be paid. Otherwise I can play at sites where virtual play money is involved.

I'm not interested in the € 100 that would only be paid out of the € 26,000 anyway.

I usually play for much, much larger sums of money.

Hallo .

Vielen Dank

Eben, so sehe ich das auch. Wenn ein Boni gewährt wird dann soll er auch bezahlt werden müssen. Weil sonst kann ich gleich bei Seiten spielen wo es um virtuelles Spielgeld geht.

Mir geht es jetzt nicht um die 100 € die sowieso nur maximal ausbezahlt werden würden von den 26.000€.

Ich spiele normalerweise um viel viel höhere Summen.

Hi there .

Many Thanks

Exactly, that's how I see it too. If a bonus is granted then it should also have to be paid. Otherwise I can play at sites where virtual play money is involved.

I'm not interested in the € 100 that would only be paid out of the € 26,000 anyway.

I usually play for much, much larger sums of money. But now and then I also like to take the free offers with me to pass the time. I actually used all offers on your site that are more than € 2.

For me, the complaint is more about principle. And to warn other users. The site has a bad rating anyway, but one more experience won't hurt.

Hallo .

Vielen Dank

Eben, so sehe ich das auch. Wenn ein Boni gewährt wird dann soll er auch bezahlt werden müssen. Weil sonst kann ich gleich bei Seiten spielen wo es um virtuelles Spielgeld geht.

Mir geht es jetzt nicht um die 100 € die sowieso nur maximal ausbezahlt werden würden von den 26.000€.

Ich spiele normalerweise um viel viel höhere Summen. Aber ab und zu zum Zeitvertreib nehme ich auch gerne die kostenlosen Angebote mit. Ich habe eigentlich alle Angebote auf eurer Seite die mehr als 2 € betragen genutzt.

Mir geht es bei der Beschwerde mehr ums Prinzip. Und um andere Nutzer zu warnen. Die Seite hat zwar sowieso eine schlechte Bewertung bei euch, aber eine weitere Erfahrung schadet nicht.

Thank you very much, xid666, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Bobby Casino to join us and help us resolve the player's issue.

I would like to ask Bobby Casino to join us and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Please note, if we won't receive any answer from the casino within the next 7 days the complaint will be closed as unresolved, which could lead to rating deduction.

Unfortunately, we still haven't receive any respond from the casino. I'm really sorry that we could not help you more, but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru