BonusKong Casino - La retirada del jugador se ha retrasado.

They canceled aprove for whitdrawl after waiting for 40 hours

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed full KYC verification, or at least submitted any identity documents to the casino?
• Could you please specify which types of games you played to accumulate your winnings?
• Have you contacted customer support to ask why your withdrawal request was cancelled?
• Do you currently have any pending withdrawal requests in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1 question: no, 2 question: yes, 3 question: slot, 4 question: yes multiple times, 5 question: yes

1 pitanje: ne, 2 pitanje: da, 3 pitanje :slot, 4 pitanje: da više puta, 5 pitanje :da

So far, I have received 100 euros in my crypto wallet, I am still waiting for the remaining 360 euros for which I had to resubmit a withdrawal request, this time they allowed me to withdraw to my bank account, however I am still waiting for the payout.

Zasad mi je isplaćeno na moj kripto novčanik 100 eura, još uvijek čekam na ostalih 360 eura za koje sam morao ponovo podnjeti zahtjev za isplatom, ovaj put su mi omogućili isplatu na bankovni račun međutim još uvijek čekam da isplate

After waiting 48 hours for the rest of the money to be paid into my bank account, I was paid another 260 euros, so now I'm still waiting for the remaining payment of 100 euros.

Nakon čekanja od 48 sati da mi isplate ostatak novca na račun banke isplaćeno mi je još 260 eura, tako da sad čekam još ostatak isplate u iznosu od 100 eura.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Slaven1976,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika