Botemania Casino - El jugador tiene problemas de validación para el retiro.

Previously, I had no issues making withdrawals, but now I'm being told that I need to validate my card (which I've already validated). I've sent them proof of card ownership for the card I've been using to make deposits. Now, they're requesting the details of an old prepaid card, which I haven't used for deposits for over 6 months and no longer have in use.

I've requested the withdrawals to be made into my bank account, if that information helps.

Buenas con anterioridad habia realizado los retiros sin problemas pero ahora me dicen que tengo que validar la tarjeta (ya la tenia validada) les vuelvo a enviar un certificado de titularidad de la tarjeta con la que que he realizado los depositos. Ahora me piden los datos de una tarjeta prepago antigua con lo aque no deposito hace mas de 6 meses y la que ya no tengo en uso

Los retiros los habia solicitado en la cuenta bancaria por si esto sirve.

Hello tumba88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Botemania Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not or is it only the prepaid card? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear tumba88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.