bwin Casino - La cuenta del jugador ha sido cerrada después de ganar.

Hallo,I registered at the casino yesterday from Austria, before that I had an account from Hungary. The person I chatted with said that they don't accept Hungarian players, and since I live in Austria, I can open a new account. I did it this way, I created the invoice from Austria yesterday and paid 200 euros from my own account number, which is Austrian.I did not use any bonuses.I won 7000 euros last night, I sent all my data for verification. Account number, proof of address, ID card, telephone Today my account was completely blocked, all documents are constantly being thrown back..I have uploaded several times and they have all been I wrote several times in the chat, they say they will inform me by email, which did not happen, because I did not receive an email from them. I have pictures of everything, if that helps.

I'm looking for someone who can help, but I don't want to leave the money to the casino.

Dear daiana75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you created more than one account at this casino?
• Could you please clarify what happened to the first account? When was the last time you accessed it?
• Can you please share more details about your gaming activity on both accounts? Did you make any deposits, activate any bonuses, or have any of these accounts verified?

Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello

Hallo

Hello, this was the conversation in the chat when I had the Hungarian account, the gentleman told me to open an Austrian account if I live in Austria. That's why the Austrian account was opened.that's why I sent the conversation

I opened the Austrian account the day before yesterday, I didn't use the bonuses, I just deposited 200 euros, and I won from that.

I played on the Hungarian account a long time ago and lost.

Hello, they did not accept it, they rejected everything, already 5 times I sent everything, ID, invoice, address, everything that is needed 🙂

Hallo, haben nicht akzeptiert, sie haben alles abgelehnt, schon 5 mall ich schicke alles, ausweiss, rechnung, adress, alles was brauchen 🙂

My account has been unblocked.I hope the payment will be without problems.🙂

Dear CASINO GURU! Thank you for everything. The casino paid out the money; everything went well. I hope everything continues to go well. THANK YOU!

Liebe CASINO GURU !Vielen Dank für alles, das Casino hat das Geld ausgezahlt, alles ist gut gelaufen.Ich hoffe, dass weiterhin alles gut geht.DANKE!

Dear daiana75,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru