bwin Casino - La cuenta del jugador ha sido cerrada.

Good morning today 9/9/2025 I found out that my account has been locked, when I contacted the casino about the ban, they sent me the terms without indicating the reason for which the account was locked. What can I do? Thank you (I assume it is for the winnings from the bonuses)

καλημερα σημερα 9/9/2025 διαπιστωσα οτι ο λογαριασμος μου εχει κλειδωθει ,σε επικοινωνια με το casino για το λογο του μπαν μου σταλθηκαν οι οροι χωρις να επισημανουν τον λογο για τον οποιο κλειδωθηκε ο λογαριασμος.τι μπορω να κανω ?ευχαριστω(υποθετω οτι ειναι για τα κερδη απο τα μπονους)

Dear iliasfok,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• How long have you been a player at this casino, please?  
• At the time your account was blocked, did you have a balance in your player's account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear iliasfok,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina