Cactus Casino - El jugador afirma que el casino es una estafa.

This Casino are a real scam. I got 100 no deposit freespins with x 10 in wagering.

They Say I cant use the bonus money I won to met up the wagering. They Say I need to deposit money to play all the wagering 6616,20USD with. They are a real scam.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I have reviewed the Bonus Terms and Conditions available on our website for this bonus offer, and I found the following condition:

The wagering requirement can only be met using real money.

I understand that this rule may be disappointing. However, please note that this condition applies to a free bonus. In some cases, casinos require an additional deposit before allowing bonus winnings to be withdrawn, for example, to verify ownership of the payment method that will be used for future transactions.

Also, please note that free bonuses come with a restriction on the maximum possible winnings. In this case, the maximum winning amount after wagering the bonus is 5000,00 € from the initial deposit amount.

If you are not willing to fulfill the wagering requirements using real money, you may choose to cancel the bonus. Please let me know how you would like to proceed.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi Veronica

Thank you for your Quick respond.

So If I deposit 20 usd and play to loos this I have fullfill the wagering correct?

Then my winning should be Free?

Or how much should I play for in deposit money?

Are this a serious site?

Di thet do payout?

waiting for your replay.

Best regards

L. E. A. J.

Have you contacted customer support to ask about the minimum deposit requirement for your bonus to be wagered? If there is any communication between you and the casino customer support, please forward it to me at veronika.f@casino.guru. Thank you for your cooperation.

Dear Totte33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru