Casea Casino - El reintegro del jugador se ha retrasado.

Hello,

I would like to file a complaint regarding an issue with my account at Casea Casino.

I deposited, played, and completed all wagering requirements associated with my bonus. The bonus was successfully released and my balance was converted into real money.

After that, I requested withdrawals, but they are currently blocked with the message "withdrawals are restricted by the provider."

I contacted support and they asked for a screenshot, which I provided, but I have not yet received a clear explanation of why my withdrawals are blocked or what is required to resolve the issue.

At the moment, I still have funds in my account, but I am unable to withdraw them.

I am willing to provide any verification documents if needed, but I would like clarification on the reason for this restriction and assistance in resolving the issue.

Thank you.

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Dear nickjoey,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes, my problem is that I get this message when making withdrawals and it doesn't let me make any, this is not normal. Also, the amount is now 6800 euros and the account inside says that it doesn't want verification.

Ναι το προβλημα μου ειναι οτι μου βγαζει αυτο το μυνημα στις αναληψεις και δεν με αφηνει να πραγματοποιησω καμια , δεν ειναι κατι νορμαλ αυτο . Επισης το ποσο ειναι πλεον 6800ευρω και ο λογαριασμος μεσα γραφει οτι δεν θελει επαληθευση