CashBox Casino - La retirada del jugador se ha retrasado.

Cashbox Casino simply isn't paying out my winnings. They claim it's due to an internal review. I've read in forums that customers have been waiting for their payouts since February 2026. I play at many online casinos, but this has never happened to me before. I would like to receive my winnings.

cashbox Casino zahlt einfach nicht meinen Gewinn aus . Angebliche interne Überprüfung. In Forums ließt man , dass Kunden seit Februar 2026 auf ihre Auszahlung warten. Ich spiele bei vielen Online Casinos aber sowas ist mir noch nie passiert. Ich hätte gern meinen Gewinn.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello ,

I didn't have a bonus. I played on a slot machine. Coins Clown hold @ win. Yes, I sent my ID. This would be the payout I requested.

Best regards

Andy S.

Hallo ,

Ich hatte keine Bonus . Ich habe an einen Spielautomat gespielt. Coins Clown hold @ win. Ja ich hatte meinen Ausweis gesendet . Dies wäre meine Auszahlung die ich beantragt hatte .

mit freundlichen Grüßen

Andy S.

Hello ,

I didn't have a bonus. I played on a slot machine. Coins Clown hold @ win. Yes, I sent my ID. This would be the payout I requested.

Best regards

Andy S.

Hallo ,

Ich hatte keine Bonus . Ich habe an einen Spielautomat gespielt. Coins Clown hold @ win. Ja ich hatte meinen Ausweis gesendet . Dies wäre meine Auszahlung die ich beantragt hatte .

mit freundlichen Grüßen

Andy S.

Dear Arthas

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Arthas,

I’m sorry to hear about the difficulties you’ve been experiencing.

My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them. In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

Hello, I contacted the casino again yesterday via live chat. At the end of the chat, she wrote something to me, but I couldn't read it because the casino has now blocked me in the chat! I can no longer contact the casino. The casino has blocked me, but I still have access to my account. I also have screenshots of this.

Hallo, ich hatte gestern noch mal das Casino im live Chat angeschrieben. Am Ende von Chat hatte sie was zu mir geschrieben , ich konnte es nicht mehr lesen, weil das Casino mich nun im Chat geblockt hat! Ich kann das Casino nicht mehr anschreiben. Casino hat mich geblockt , Zugriff auf mein Account habe ich noch . Ich habe auch Screenshots davon .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Barbora