Casho.bet Casino - El jugador solicita el cierre definitivo de su cuenta, pero el proceso se ha retrasado.

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Dear Mgur79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account with Cashobet.

In order to better understand your situation and assist you effectively, could you please provide us with the following details?

• Can you share the dates of your communication with the casino about your account closure requests?
• Have you received any confirmation emails regarding the status of your account closure?
• What methods of communication (e.g., email, chat) did you use to contact Cashobet as alternative ways?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Yes I still have the emails with the date on it that I sent to close my account. Where should I send them?

Thank you for your reply, Mgur79.

You can send all documents to: petra.h@casino.guru or upload your screenshots directly to the thread.

• To clarify the case, could you please provide a timeline of events, specifically when you first requested self-exclusion?
• Could you also provide any additional communication you had with the casino? This may include screenshots, emails, or chat records.

Thank you again for your cooperation.

Okay, I have sent it to your email.

Dear Mgur79,

I haven’t received anything yet. Could you please resend it to me and answear the previous question? You can also upload everything directly to the thread.

Thank you in advance

Dear Mgur79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru