Casino Classic - El retiro del jugador se ha retrasado.

Dear Jennifer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Do I understand correctly that you are dissatisfied that the casino hasn’t processed your withdrawal yet?

If that’s the case, please understand, that during the holiday season it can take longer to process such requests, and I would like to kindly ask you to be patient and wait a little bit longer.

Looking forward to hearing from you.

Best regards,

Kristina

I could have been told that in the first conversation ... and not in three more. The 48 hours had expired on the morning of the 24th ... and then they tell me that they should not be paid until the 29th

Das hätte man mir aber auch in der ersten Konversation mitteilen können... und nicht erst in drei weiteren. Die 48stunden waren am Morgen des 24 abgelaufen... und dann teilt man mir mit das erst am 29 ausbezahlt werden soll

Jennifer, I understand your frustration, however, I would still recommend you waiting for a few more days. If there isn't any development, we will intervene. Thank you very much for understanding and patience, and please, keep us updated when there is anything new.

Dear Jennifer,

Is there anything new? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Yes, after ages the money came, thanks for asking,

LG, Jen

Ja nach ewigen Tagen kam das Geld, danke der Nachfrage,

LG, Jen

Awesome news, Jennifer! Thank you very much for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.