Casino Sieger - El retiro del jugador se retrasa.

I sent the documents to Casino Sieger a week ago and despite their promises they haven't processed them. I withdrew 3000 winnings from there, but it hasn't shown up, which was supposed to come on Monday. I tried to cancel my withdrawal 1 day ago but I didn't want to cancel it, so I put it back in for withdrawal yesterday... I didn't want to play with the winnings. I don't understand why they don't process the withdrawal or accept the documents on the site even though they were approved via email. The documents on the site show that they are in progress. Could you help me 😕😊

Laitoin dokumentit Casino siegerille viikko sitten ja eivätkä ole lupauksistaan huolimatta niitä käsitelleet. Kotiutin sieltä 3000 voiton, mutta ei ole näkynyt jonka piti tulla jo maanantaina. Kerkesin 1 päivä sitten perumaan kotiutukseni mutta en halunnutkaan sitä perua vaan laitoin eilen sen takaisin kotiutettavaksi…en voittoa halunnut pelata. En ymmärrä miksi eivät käsittele kotiutusta eikä dokumentteja hyväksy sivustolla vaikka sähköpostin kautta ovatkin hyväksytyt. Sivustolla dokumentit näkyy että olisivat meneillään. Saisinko teiltä apua 😕😊

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Have you contacted casino live chat regarding the issue? What response have you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

Yes, I have played with a bonus before, although I didn't have as much luck with it as I have now. I have never made a withdrawal from this casino and a week ago I put in all the first kyc documents and today again for the second time when they asked. So they have asked for documents 2 times but hopefully it is not in vain then. Everything should be valid, i.e. new. I have received answers that the withdrawal should be in the account within 48 hours, but it still hasn't been, but they should first approve the kyc documents because they have not been approved yet according to the website or casino. The casino only says that it is (In progress). But they don't really answer when I ask about my withdrawal! 😔

Hei!

Kyllä olen bonuksella ennenkin pelannut tosin ei ollut niin hyvää tuuria sillä kuin nyt mitä oli. En tältä kasinolta ole koskaan tehnyt kotiutusta ja viikko sitten laitoin ensimmäiset kyc-asiakirjat kaikki ja tänään vielä toisen kerran kun he pyysivät. Ovat siis 2 kertaa pyytäneet dokumentteja mutta toivottavasti se ei ole turhaa sitten. Kaikki pitäisivät olla voimassa eli uusia. Olen saanut vastauksia että pitäisi kotiutus olla 48h kuluessa tilillä, mutta eipä ollut vieläkään, mutta heidän pitäisi ensin hyväksyä ne kyc- asiakirjat koska ne eivät sen sivuston eli kasinon mukaan vielä hyväksytty. Kasinolla lukee ne että on vain (Meneillään). Mutta he eivät oikein vastaa kun kysyn nostostani! 😔

Today they asked for documents again and I told them that I have already sent them 3 times but they still haven't processed them and the withdrawal still hasn't been paid😴 well I don't think they will bother paying out any more winnings. I'm still waiting, although the wait is getting on my nerves.

Tänään ne taas ne kysyi dokumentteja ja kerroin että olen jo 3 kertaa ne lähettänyt heille mutta eivät edelleenkään ole käsitelleet niitä eikä kotiutus vieläkään ole maksussa😴 no en usko kyllä että ne enään viitsii maksaa voittoa. Odottelen silti vaikka kyllä tuo odottelu vie hermot.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marjascooter,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas