Casino Universe - El jugador ha experimentado fallas técnicas mientras jugaba.

In roulette, hits were not credited to my account, support was requested during the game, nothing happened. Overall, hits with a total win of 105 euros were not credited. I have now had my account blocked and would like to claim my entire stake of 175 + lost profit, i.e. 280 EURO. Let's see if you really get help or this is just a fake.

Im Roulette wurden Treffer nicht meinem Account gutgeschrieben, im laufenden Spiel Support angefordert, nichts passiert. Insgesamt wurden Treffer mit einem Gesamtgewinn von 105 Euro nicht gutgeschrieben. Habe mein Konto nun sperren lassen, möchte meinen Kompletten Einsatz 175 + entgangenen Gewinn einfordern, also 280 EURO. Mals sehen ob man wirklich geholfen bekommt oder das hier auch nur Fake ist.

Dear arminbalkhausen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication and supporting evidence to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

you can fuck me! You know exactly what's going on in the casinos and want to fool me with requests for notifications or game histories?

Either they reimburse me the 280 €, or they leave it be. I don't expect a reasonable solution from criminals anyway. Now it's your turn. Can also close the case again, it was clear to me that all this is just fake and it's not about help!

Sie können mich mal! Sie wissen genau was in den Casinos abgeht und wollen mich mit der Anforderungen von Mitteilungen bzw. Spielverläufen zum Narren halten?

Entweder erstattet man mir die 280 €, oder man lässt es sein. Ich erwarte von Kriminellen eh keine vernünftige Lösung. Jetzt Sind Sie am Zug. Können den Fall auch gerne wieder schliessen, war mir klar das dies alles nur fake ist und es nicht um Hilfe geht!

Without any substantial evidence to support your claim, I'm uncertain about the course of action you expect us to take. It is crucial that you gather the necessary supporting evidence before approaching any party for assistance in addressing the issue with the casino.

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Please forward any supporting evidence to petronela.k@casino.guru at your earliest convenience, otherwise, I will be forced to reject your complaint.

Did I record the game, no, how am I supposed to prove it?

Calling themselves professionals "just ridiculous". Feel free to dismiss the complaint!

I didn't expect anything else from you "comedians".

Have a nice time!

Habe ich das Spiel aufzeichnet, nein, wie soll ich das dann beweisen?

Sich als Profis zu bezeichnen "einfach lächerlich". Lehnen Sie ruhig die Beschwerde ab!

Was anderes habe ich von Euch "Komikern" auch nicht erwartet.

Schöne Zeit noch!

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

I regret that I am unable to offer further assistance. Although we were unable to resolve this case, please feel free to reach out to us if you encounter any problems with another casino in the future. Based on the reasons mentioned above, I must reject this complaint. Thank you for your understanding.