Casinochan - La cuenta del jugador ha sido bloqueada.

It's been 2 weeks since I was unable to receive my money, I made a bank transfer and again it was returned to me in my casino account and now I can no longer access my casino account and I try to talk to someone and nobody can answer me and tell me what's going on

Sa fait 2 semaine que je suis pas capable de recevoir mon argent ,j’ai fait un transfert bancaire et encore il m’a été retourné dans mon compte du casino et maintenant je n’est plus accès à mon compte du casino et j’essaie de parler à quelqu’un et personne n’est capable de me répondre et de me dire ce qui se passe

Dear Celine, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Was it during the KYC verification process? I will be waiting for your reply patiently and I hope I will be able to help you as soon as possible.

Best regards,

Kristina

Dear Celine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.