CasinoEuro - El jugador está solicitando más información sobre el procedimiento GDPR.

The casino hasn't responded to my GDPR request for over 2 months.

Das Casino reagiert seit über 2 Monaten nicht auf meine DSGVO-Anfrage.

Dear Erik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

I sent two e-mails to Support-en@casinoeuro.com on December 17th, 2021 and December 27th, 2021 with a request for information according to Art. 5 GDPR and have never received an answer so far.

Kind regards

Eric G*****

Hallo Petronela, 

ich habe am 17.12.2021 und am 27.12.2021 zwei E-Mails an Support-en@casinoeuro.com mit der Bitte um Auskunft nach Art. 5 DSGVO gesendet und bisher nie eine Antwort erhalten. 

Mit freundlichen Grüßen 

Erik G*****

What kind of information you have enquired, please?

A copy of my stored personal data, including the transaction list with all deposits and withdrawals as well as game history.

Eine Kopie meiner gespeicherten personenbezogenen Daten, einschließlich der Transaktionsliste mit allen Ein-und Auszahlungen sowie den Spielverlauf.

Is your account still opened? If yes, you should be able to access your game and cashier histories.

The account has been permanently closed and unfortunately I no longer have access to the data.

Das Konto wurde dauerhaft geschlossen und ich habe leider keinen Zugriff mehr auf die Daten.

Hello Petronela,

the casino replied. You can close the case.

Hallo Petronela,

das Casino hat geantwortet. Sie können den Fall schließen.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Erik, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru