CasinoLeo - El retiro del jugador se ha retrasado.

I have been able to withdraw money up until now (about 5-6 times).

Due to strengthened measures against online casinos in Japan, as of September 1, 2025

The site will be closed and access will be terminated

I will be sure to process it.

I have received your reply.

I was asked to resubmit my KYC.

I submitted it and received a response that it had been processed.

Every few days via email and online chat

I have questions about withdrawals to the casino.

I only get the same response.

Thank you for your kind response.

今までは出金できていたのですが(5~6回程)

今回、日本でのオンラインカジノに対しての対策強化により2025年9月1日をもって

サイトを閉鎖、アクセス終了するらしく

必ず処理はさせていただきますとの

お返事は頂いてます。

KYCの再提出を求められましたが

提出し、処理済みとの回答も貰いました。

数日おきにメールやオンラインチャットにて

出金に関しての質問はカジノに対してしていますが

変わらないお返事しか貰えません。

対応の程よろしくお願いいたします。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have any pending withdrawals?
• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

There are currently two pending withdrawals.

The total of the two items will be the amount we have quoted.

The last successful withdrawal was on June 1st.

The withdrawal of 110,022 yen was successful.

・Regarding whether or not there is a valid bonus

I don't think there are any bonuses, I don't think there's any accumulated winnings.

・現在保留中の出金は2件あります

2件の合計がお伝えした金額になります。

・最後に出金成功した日は6月1日で

110022円出金に成功しています。

・有効なボーナスの有無については

ボーナスはないと思います、賞金は蓄積してないと思います。

P.S.: The last successful withdrawal date was June 1, 2025.

The withdrawal was successful within 2 days.

追記:2025年6月1日の最終出金成功日は

2日以内に出金成功しております。

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent it by mail.

Thank you for your confirmation.

mailにて送信させて頂きました。

確認の程宜しくお願い致します。

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear YunYun123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina