CasinoWin.bet - El retiro del jugador se ha retrasado.

On 07/31/21 I requested a withdrawal of € 800. Since then this is still in the history as "In progress".

It was pointed out at the beginning that you have to wait between 7-21 working days. I couldn't find this wait in the terms and conditions. However, I relied on the waiting time. To date, no payment has been made. You keep getting the answer "it will be done soon". I have saved 20 chat histories in which you can read everything.

Ich habe am 31.07.21 eine Auszahlung von 800€ beantragt. Diese steht seit dem immer noch als "In Bearbeitung" im Verlauf.

Es wurde am Anfang darauf hingewiesen dass man zwischen 7-21 Arbeitstagen warten muss. Ich könnte diese Wartezeit in den Geschäftsbedingungen nicht finden. Ich verließ mich jedoch auf die Wartezeit. Bis heute ist keine Auszahlung durchgeführt worden. Man bekommt immer wieder die Antwort" es wird bald durchgeführt" ich habe 20 Chatverläufe gespeichert in der man alles nachlesen kann.

Dear Horst,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you passed the KYC verification? Have you ever made a successful withdrawal before?

Which method to withdraw your winnings have you opted for?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Horst for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite CasinoWin.bet to the conversation to participate in the resolution of this complaint.

Understood. Thanks very much.

Alles klar. Vielen Dank.

Today's answer from the chat ...

ur request is still pending. We sincerely apologize for the delay. It shouldn't take much longer

Like every time ....... The same answer ...

Die heutige Antwort des Chats...

ur request is still pending. We sincerely apologize for the delay. It shouldn't take much longer

Wie jedesmal....... Die selbe Antwort...

Hi Horst,

Thanks for the update.

We would like to ask CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Horst,

I tried to get in touch with the casino repeatedly but had no success. Since the casino's license can't be verified and it doesn't refer to any ADR service, there is practically no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter