Casiny Casino - El retiro del jugador se retrasa.

Hi, Taking yet again another step to try and resolve issue.

I withdrew 645 USDT from Casiny on 24/12/2025. I verified my account and on the 27th a support operator told me my withdrawal was processed and I would see it in a couple of hours. Since then I've been fed the same copy and pasted message saying "its processing with relevant department our hands are tied". I've sent constant emails and met with the same thing. They don't seem to have a direct line to their own payments team so I haven't got any response in 2 weeks from the payments team. I know others using the site and they have received smaller withdrawals within an hour. Seems that anything of bigger size or crypto does not come when stated, well at least not to me. They advertise 9 hours processing and 1 hour to send. I've received about 6 emails advertising how fast they withdraw as well during this, oh the irony.

I would like some assistance in getting my money, as i see someone else who complained here waited months to get it.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sssssolski,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you received confirmation from the casino that your verification has been successfully completed, and could you confirm whether you have met all the necessary requirements for the withdrawal, including any additional verification processes (for example, payment method verification)?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible

Hi,

-No this is my first withdrawal.

-Yes confirmed ive met all standards of verification needed, confirmed this multiple times with support agents.

-Accumulated winnings without bonus.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sssssolski,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra