CasiYou Casino - La cuenta del jugador ha sido cerrada.

I deposited 10$ i used no free spins.I won $335.00. I wanted to cash out and was told I had to verify myself by uploading my Drivers license info and a recent bank statement.I also had to upload my credit card info. I did what was asked and when I inquired about my winnings I was told that they needed a recient bank or credit card statement I again uploaded my Last months bank statement. I would then get same email over and over. I was then told that I had only 7 days to submit the documents that I had submitted many times already. On day 7 they sent me an email that my account was deleted.

Dear Forbes1900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation from the casino regarding the successful verification before your account was blocked?
• Do I understand correctly that you accumulated your winnings without any bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Forbes1900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.