Casombie Casino - La cuenta del jugador ha sido reabierta sin consentimiento.

A few years ago, I closed my Casombie account for life. Recently, I received an email stating that my account had been reopened, even though I hadn't wanted it to. I then sent an email to support asking them to close my account again. It's been over a week now, and I still haven't received a response. This casino violates all of the casino's gaming regulations.

Ich habe vor einigen Jahren mein spielerkonto bei casombie auf Lebenszeit schließen lassen. Vor kurzem habe ich eine Mail bekommen, das mein spielerkonto wieder eröffnet wurde, obwohl ich dies garnicht wollte. Daraufhin habe ich eine Mail an den Support geschrieben, das sie mein Konto wieder schließen sollen. Dies ist nun schon über eine Woche her und es kam immer noch keine Rückmeldung. Dieses Casino verstößt gegen alle Richtlinien des spielergrundgesetzt.

Dear Otrebor,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your Casombie account.

To better understand your situation and assist you effectively, could you please provide more details regarding the following points:

• Could you forward me the email where you initially requested the casino to close your account permanently, along with the casino’s response? My email address is veronika.f@casino.guru.
• What exactly did the email say when you were informed that your account had been reopened? Please forward that message to me as well, along with your most recent account closure request.
• Have you ever stated a reason for your permanent account closure request?
• When was the last time you received any communication from the casino?

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation.

Best regards,

Veronika

Dear Otrebor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.