Caspero Casino - El retiro del jugador se retrasa.

Hello, the casino is not processing my withdrawals.

I played casino games and sports betting.

I haven't had to verify my identity yet (it's not even possible at the moment).

Hallo das Casino führt meine Auszahlungen nicht aus.

Ich habe Casino und Sport gespielt.

Verifizieren musste ich mich noch nicht (ist momentan gar nicht möglich).

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which casino games did you play to accumulate your winnings?
• Did you play with or without a bonus?
• Have you contacted customer support to ask why the withdrawal requests are taking so long to be processed? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

• roulette
• There are no active bonuses.
• I was simply given the runaround (standard answer).

• Roulette
• es gibt keine aktiven Boni
• ich wurde einfach vertröstet (Standardantwort)

Hello PascalH,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your patience while I was out of the office. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru.

I only used live chat and didn't take a screenshot.

Ich habe nur per Live Chat geschrieben und keinen Screenshot gemacht.

Please send me a screenshot of your transaction history, showing the current pending withdrawal requests.

Hello

The first payment has now been made.

I'm waiting for the next one.

Hallo

Die erste Zahlung wurde nun augeführt.

Ich warte auf die weitere.

I'm glad to hear that you have now received the first payment.

Could you please specify whether you have received any additional payments in the meantime?

How many pending withdrawal requests are currently in your account? Please specify the exact dates when you submitted them and the payment methods you selected.

Thank you for your cooperation.

I have an outstanding payment with an application dated 12.03.26.

Ich habe eine ausstehende Zahlung mit Antrag vom 12.03.26

Thank you for letting me know. Has the payment status changed in the meantime? Please keep me updated.

Yes, I was paid out.

Thank you.

Everything is fine now.

Ja ich wurde ausbezahlt.

vielen Dank.

alles gut jetzt.

Hello PascalH,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear PascalH,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru