Casumo Casino - La cuenta del jugador fue bloqueada y las ganancias canceladas debido a un pasaporte viejo.

1. I tried to cash out my winnings into my account but the casumo casino decided to remove my users and take my winnings they did not agree to give me winnings because I had an old passport wondering how on earth can I deposit money without any person certificates but no winnings of the amount I won. Neither did they give me a chance to get a new ID card that would be valid I would like to appeal to get my money back.

1. Yritin kotiuttaa voittamani rahat tililleni mutta casumo casino päätti poistaa käyttäjäni ja viedä voittoni he eivät suostuneet antamaan voittoja minulle koska minulla oli vanha passi mietin vaan kuinka ihmeessä sinne saa tallettaa rahaa ilman mitään henkilö todistuksia mutta mitään voittoja ei saa tilille ilman kaiken näkösiä todistuksia mulla on todistus voittamastani summasta. He eivät myöskään antaneet minulle mahdollisuutta uuden henkilökortin hankintaan joka olisi voimassa haluan tehdä valituksen jotta saisin rahani takaisin. 

Dear Ville-pekka,

Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. However, in my opinion, you should get a chance to have your account verified with a new passport. Could you please upload screenshots of the conversation with the casino? That would be very helpful. 

Best regards,

Peter

Hi i don't have screenshots of conversations unfortunately?

Hei minulla ei ole valitettavasti keskusteluista kuvankaappauksia? 

Hi Ville-peka,

I contacted the casino. We'll see how they react. You will be notified as soon as there is a reply. 

So I tried. That is how they answered my account

Elikkä yritin. Tililleni päästä näin he vastasivat 

We would like to ask the Casumo Casino to reply to this complaint. We are extending the timer by 7 days. 

Hi Ville-pekka,

I was promised a reply from the casino, but it's been too long. Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. Unresolved complaints may affect the overall rating of the casino. If the casino team decides to reply, they can reopen this complaint anytime. I'm sorry this isn't a result you were hoping for, but the casino management may change their mind and reopen the case. I wish I was of more help.

Best regards,

Peter