Cazeus Casino - La retirada del jugador se ha retrasado.

I requested a withdrawal of my winnings to my bank card. Before submitting the withdrawal request, I contacted Cazeus customer support and was informed that withdrawals are processed within a maximum of 3 business days, starting from the first business day after the withdrawal request is submitted.

I submitted my withdrawal request on Sunday, September 20, 2026. According to the information provided by Cazeus, the processing should have started on the following business day and should have been completed within a maximum of 3 business days.

However, despite the stated processing time, I still have not received my withdrawal. I have contacted Cazeus customer support several times to ask about the status of my withdrawal. I have repeatedly been told that the withdrawal is being processed and that it will be completed as soon as possible. However, I still have not received my money.

The main issue is that Cazeus does not provide me with a specific or clear answer about when my withdrawal will actually be completed. I only receive general responses asking me to be patient.

Customer support also informed me that no additional verification or documents are currently required from me.

I am therefore asking Casino Guru to assist me in resolving this issue and to help clarify why my withdrawal has not been completed within the timeframe communicated to me by Cazeus.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bbarna899,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika