Cazeus Casino - La solicitud de retiro del jugador está retrasada.

cazeus casino is not withdrawing my 10k i won

trying to contact tjrs for 4 days nobodys answering to me

i want to revolver my money

Dear ChrisBailey,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Ok thank you very much

but I’m still wondering if this is a scam or it’s a real casino…

Our review of Cazeus Casino indicates a safety index of 6.3, which is considered below average. This rating is influenced by several factors, including the absence of a valid operating license and a relatively low monthly withdrawal limit of €7,000. Additionally, certain terms and conditions have been identified as potentially unfair to players. Furthermore, we've received 12 complaints about this casino so far. One was resolved, five are still in progress, and six were rejected, either because the players stopped responding or their complaints were deemed unjustified.

I would suggest you wait for 14 days for your withdrawal request to be processed. If you don't receive your winnings by then, please let me know, and we will continue with the investigation.

Thank you for your patience and cooperation.

Now I can’t login to my account anymore from my devices!!!

Thank you for your response. Could you please send me a screenshot of the error you see when trying to log into your account?

Have you contacted the casino's customer support after noticing that you're unable to log in?

Additionally, have you submitted any identity documents to the casino for verification?

Is there any chance that your account might have been blocked by the casino?

No, not at all. They guarantee 3 to 5 working days for payments and now it's been two weeks.

The only way I can connect is from my tablet or my phone, I can't do it anymore.

Thank you for your reply. However, I noticed that the questions I asked were not fully addressed. In order to proceed with the investigation and determine the best course of action, I kindly request your response to the following:

1. Could you please send me a screenshot of the error message you see when trying to log into your account?
2. Have you contacted the casino's customer support after noticing that you’re unable to log in?
3. Have you submitted any identity documents to the casino for verification?
4. Is there any chance that your account might have been blocked by the casino?

Your cooperation in providing these details will help us investigate and work toward a resolution.

Dear ChrisBailey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.