CBet Casino - La cuenta del jugador ha sido cerrada.

They claim there was an anomaly on my account (right when I was about to make a large withdrawal) and locked me out of everything.

They won’t give me the manager’s number and customer service is also blocked for me.

A total disgrace.

Dicen que en mi cuenta hubo una anomalia (Justo cuando voy a realizar un retiro grande) y me bloquearon de todos lados.

No me dan el numero de la gerencia y la atencion al cliente la tengo bloqueada.

Una verguenza

Hello aqsticitm,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello. Thank you for your time.

The account is verified by all the corresponding means and I used my money since I do not resort to bonuses because I know they have many conditions.

I spoke weeks ago due to delays in previous withdrawals and they were always super friendly. Now it was directly a violation and blocking by the 3 available assistants.

Hola. Gracias por su atencion.

La cuenta esta verificada por todos los medios correspondientes y utilice mi dinero ya que no recurro a bonos porque se que ponen muchas condiciones.

Hable hace semanas por demoras en retiros anteriores y siempre fueron super amables. Ahora directamente fue un destrato y bloqueo por parte de los 3 asistentes disponibles.

Dear aqsticitm,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.