Champion Slots Casino - La cuenta del jugador está cerrada sin explicación.

Hello, I have a €178 balance with this provider and since today I can no longer log in. In the chat, they claim I've violated some rule, which I know nothing about. I'm a legitimate customer. I haven't received any email about this either. Yet another corrupt bookmaker cheating a customer.

Hallo, ich habe 178 Euro Guthaben bei diesem Anbieter und seit heute kann ich mich nicht mehr einloggen. Im Chat behauptet man, ich hätte gegen irgendwas verstoßen, wovon ich nichts weiß. Ich bin ein korrekter Kunde. Ich habe auch keine Email diesbezüglich erhalten. Mal wieder ein weiterer korrupter Buchmacher, der einen Kunden betrügt.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear AK1982888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hello, my account was fully verified. I used the site for slots and sports betting, playing without a bonus, of course. Only with my real money. It's a very dubious site; I suspected that from the beginning. Some URLs stopped working after a few days, and you could only get the new URL with a lot of luck.

Hallo, mein Konto war vollständig verifiziert. Ich habe die Seite für Slots und Sport genutzt, natürlich ohne Bonus gespielt. Nur mit meinem echten Geld. Es ist eine sehr dubiose Seite, diesen Verdacht hatte ich von Anfang an. Manche URL gingen nach ein paar Tagen nicht mehr und man konnte nur mit ganz viel Glück an die neue URL kommen.

Dear AK1982888,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I have just sent you an email.

Ich habe Ihnen soeben eine Email gesendet.

Hello AK1982888,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear AK1982888,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear AK1982888,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Champion Slots Casino to join this conversation and assist in addressing the complaint.

Dear Champion Slots Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear AK1982888,

We are currently attempting to contact the casino outside of the complaint thread. Therefore, I will extend the response timer by an additional seven days.

We hope to receive their reply shortly. Your patience and understanding are greatly appreciated.

Dear AK1982888,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru