Cleobetra Casino - El reintegro del jugador se ha retrasado.

Hello

I know you always say to give the casino two weeks to process withdrawals. But since I've read on many other sites that people have been waiting weeks for their payouts, I expect it will be the same for me. It's been 1.5 weeks now, and by the time everything is processed here, it will have taken two weeks. I have three pending withdrawals at this casino since March 23, 2026, which they haven't processed: €400, €450, and €500. According to their statements, and especially their terms and conditions, a withdrawal is processed within three days. While I do receive replies by email, they are always just standard, copied-and-pasted responses: "We are working on it." I'm getting nowhere with this casino, so I'd like to file a complaint here and hope for your help. Perhaps you'll get a response from a real person at the casino. My account is verified, I played without a bonus, and I've had several withdrawals before, some of which were processed quite a while ago. I think a lot has changed for the worse at this casino lately, because I'm not the only one they're refusing to pay out. I hope you can help me.

Hallo

Ich weiß das ihr immer sagt das ihr dem casino 2 wochen zeit gibt zum auszahlen. Aber da ich nun auf vielen anderen seiten gelesen habe das sie schon wochen auf ihre Auszahlung warten,wird es bei mir auch so sein. Es sind jetzt 1,5 Wochen vergangen, und bis das hier alles durch ist, sind es dann ja auch 2 wochen. Ich habe in diesem Casino seit 23.3.26 3 offene Auszahlungen, die sie nicht bearbeiten. 400 Euro, 450 Euro und 500 Euro. Laut ihren Aussagen und vor allem laut ihren AGB wird eine Auszahlung innerhalb 3 tagen bearbeitet. Per Email bekommt man zwar Antwort, aber es sind immer nur Standart Antworten, kopiert und eingefügt. Wir arbeiten daran. Ich komme in diesem Casino nicht weiter, deswegen möchte ich hier eine Beschwerde einreichen und auf Hilfe von euch hoffen. Vielleicht bekommt ihr Antwort von einem Menschen in diesem Casino. Mein Konto ist verifiziert, habe ohne Bonus gespielt und ich hatte vorher auch schon mehrere Auszahlungen,die schon eine Weile zurück liegen. Ich denke mittlerweile hat sich in diesem Casino sehr viel zum negativen verändert weil ich auch nicht die einzige bin die sie nicht auszahlen möchten. Ich hoffe ihr könnt mir helfen

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Dear Gretche70,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

After I filed the complaint, the casino paid me out. I will avoid this casino in the future.

Nachdem ich die Beschwerde eingereicht habe,hat das Casino mich ausgezahlt. Dieses casino werde ich in zukunft meiden.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gretche70,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla