Cleobetra Casino - La cuenta del jugador ha sido cerrada.

Hello,

I have previously contacted casinoguru regarding the unreasonable closure of casino accounts without any information. I played at Cleobetra, as a result of which I played a welcome bonus with which I won money, but the casino blocked the accounts and refuses to pay.

Could you please check the situation?

Hei,

Olen aikaisemmin ollut yhteydessä casinoguruun liittyen ei järkevään casinotilien sulkemiseen ilman mitään informaatiota. Cleobetralla pelasin, jonka seurauksena pelasin tervetulias bonuksen jolla voitin rahaa mutta casino esti tilit eikä suostu maksamaan.

Voisitteko tarkastaa tilanteen kiitos!

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Could you please advise when have you lost access to your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila