Coincasino.com - La cuenta del jugador ha sido cerrada y se ha denegado el retiro.

Account locked – withdrawal denied I deposited at CoinCasino and, after successful verification, requested a withdrawal. According to the website, verification should take a maximum of 24 hours. After more than two days, I suddenly received a message that my account had been closed due to alleged "violations of the terms and conditions" – without any evidence or concrete explanation. My balance was withheld, and support is no longer responding professionally. ⚠️ Caution: CoinCasino appears dubious, and withdrawals are blocked.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you provided for verification?
• Which payment methods have you used to deposit money into this casino?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

- ID and bank statement

- Deposited XRP from a crypto exchange

- Slot machines

- No bonus

- Ausweis und Kontoauszug

- Von einer kryptobörse XRP eingezahlt

- Spielautomaten

- Ohne Bonus

Thank you very much, Haude91, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Haude91 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Coincasino.com for their help in resolving this complaint. We would like to know why the player's account was closed and winnings confiscated.

Thank you!

Thank you very much for your help!

Vielen dank für ihre hilfe!

Hi there,

After an internal review, the account was closed due to a breach of our Terms & Conditions. The relevant evidence has been sent to Casino Guru for review.

Kind regards,

CoinCasino Team

Thank you for providing me with the information Coincasino.com representative.

Dear Haude91, the casino has provided us with evidence that after your account had been closed, you opened a new one in your mother's name to use for playing. It is an established industry standard that an individual may operate only one account in their name. Your activity constitutes a clear violation of this policy, and we therefore find the actions taken by the casino to be justified.

We strongly advise against such behavior, as it may result in similar consequences in the future. In light of these circumstances, we regret to inform you that your complaint has been rejected.

Thank you for your understanding.

Kind regards,

Peter