Coinzino Casino - La cuenta del jugador fue bloqueada.

My account is locked for no reason. I have deposited money in coinzino to play games the first time I deposit and withdraw it still works until the 2nd time I deposit and play after I withdraw my account is locked for investigation it has been 3 days and I still have not received receive news from them

Dear tirualuan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coinzino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did the casino inform you about why your casino account was blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with an active bonus or a promotion? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i joined coinzino on 22/05 and the account was locked on 25/05 i played online casino to accumulate balance they sent me an email informing me that the account is locked because of suspicion of abuse i will send attached pictures

Thanks for your reply. Has there been any further communication between you and the casino since the casino started the investigation?

Have you successfully completed account verification in the casino?

I'll await your reply.

Dear tirualuan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

they paid me the amount after many complaints please close the case thank you

Dear tirualuan,

I'm glad to hear that your issue has been resolved successfully and you received your winnings. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru