ComeOn! Casino - La cuenta del jugador ha sido cerrada.

My acount was closed for no reason

I made a joke in a live chat That was Well now i am broke or something, then i Got a mail the Day after That my acount was closed, i have tried to do What they tell me and I do everything but the Just stop responding or tells me to do it again

Hello Jecks,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ComeOn! Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is there any money left on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No it was not verified i tried to the same night i beleve, to take out the money, the verifacation was not accepted and account closed the Day after

i have sent mails to them multiple times over some months now becuse i have around 3000-3500kr on that acount and i want my money back

Hello Jecks,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Jecks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.