Craze Play Casino - La retirada del jugador se ha retrasado.

I only played with a bonus once, followed all the rules, and withdrew the €675. The rest was deposited normally with real money, and I'm still waiting. I'm fully verified, but I keep getting the same message that they're waiting for the relevant department, and it's been like this for weeks. I'm not getting any updates.

Ich habe nur einmal mit bonus gespielt und habe mich an alles gehalten und habe die 675€ ausgezahlt der rest ist mit echtgeld normal eingezahlt worden und ich warte bin komplett verifiziert und bekomme immer nur die auskunft dass sie auf die zuständige abteilung warten aber das schon seit wochen ich bekomme kein update mehr

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Dear paul12399,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that you currently have 6 pending withdrawal requests?
• When was the last time you tried contacting the casino regarding this issue?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Yes, I have successfully made payouts several times before, but not so much at once.

Yes, I have 6 outstanding payments.

I've been writing to it every day for a week now.

ja habe schon öfters erfolgreich ausgezahlt aber nicht so viel auf einmal

ja habe 6 auszahlungen ausstehend

habe seit einer woche jeden tag hingeschrieben

Now they've cancelled everything because I supposedly played with stakes that were too high.

jetzt haben sie alles storniert weil ich angeblich mit zu hohen einsätzen gespielt haben soll

Thank you very much for your reply, paul12399. Do I understand correctly that the casino confiscated your winnings? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear paul12399,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru