Craze Play Casino - La retirada del jugador se ha retrasado.

I only played with a bonus once, followed all the rules, and withdrew the €675. The rest was deposited normally with real money, and I'm still waiting. I'm fully verified, but I keep getting the same message that they're waiting for the relevant department, and it's been like this for weeks. I'm not getting any updates.

Ich habe nur einmal mit bonus gespielt und habe mich an alles gehalten und habe die 675€ ausgezahlt der rest ist mit echtgeld normal eingezahlt worden und ich warte bin komplett verifiziert und bekomme immer nur die auskunft dass sie auf die zuständige abteilung warten aber das schon seit wochen ich bekomme kein update mehr

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Dear paul12399,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that you currently have 6 pending withdrawal requests?
• When was the last time you tried contacting the casino regarding this issue?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina