Crazy Fox Casino - El jugador lucha por retirar su saldo.

How to withdraw the amount, I deposited with a visa, but now they tell me that I cannot withdraw them! They want me to deposit again by bank transfer!

Как да изтегля сумата, депозирах с с виза, но сега ми казват че не мога да ги изтегля! Искат да депозирам отново с банков трансфер!

Hello Georgiii,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crazy Fox Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

They said that I cannot withdraw with a visa to Bulgaria! I had deposited 90€ without bonuses and made it 250€. Now they tell me that I should have made a bank transfer of another €250 in order to withdraw the amount of €500... However, I don't plan to do that!

Казаха че не мога да тегля с виза към България! Бях депозирал 90€ без бонуси и ги направих 250€. Сега ми казват че трябвало да направя банков трансфер още 250€, че да си изтегля сумата от 500… Не смятам да го правя обаче!

Dear Georgiii and Casino Guru Team,

We would like to share with you some details regarding the case.

We have already investigated this situation and did everything to help the player. Therefore, we would like to elaborate on this case.

In order to make a successful withdrawal request, it was recommended that the player uses the available methods, e.g. Bank Transfer, as the Credit Card method, which the player wanted to use, is not available for withdrawals in their region. Unfortunately, the availability of various methods does not depend solely on us, but on the payment providers.

Since the Bank Transfer method requires min. 500 EUR to withdraw, the player was asked to initiate another deposit to reach the needed amount and then withdraw the funds without wagering. Despite our efforts to help and provided instructions, the player decided not to withdraw funds and used the funds for the gaming activity.

Summing up, we hope for your understanding and fairness, and we would be thankful if this complaint could be resolved as it is no longer relevant.

If you require any additional information regarding this case, please, feel free to ask.

Thank you in advance!

Best Regards,

CrazyFox Casino Team 

Thank you Crazy Fox Casino for the detailed information.

Dear Georgiii,

Can you please confirm that you have played away your balance?

Dear Georgiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.