Crazy Fox Casino - El retiro del jugador se ha retrasado.

I tried to raise 23.9.2021 to 3000e. For some reason, the casino will not accept payment but will delay the withdrawal. My account has been verified, but this is my first withdrawal. I have been in contact with customer service several times stating that all withdrawals are processed as quickly as possible, usually within 24 hours. The next customer service representative said that my online bank needs more time to complete the withdrawal. Now, according to customer service, my withdrawal has been transferred to another relevant department.

I used Trusly when storing and lifting so there should be no problem with that. I did not take any bonuses on my deposits and the terms of use have not been violated.

Yritin nostaa 23.9.2021 3000e. Kasino ei jostain syystä hyväksy maksua vaan viivyttää nostoa. Tilini on varmistettu, mutta kyseessä on ensimmäinen nosto. Olen ollut asiakaspalveluun yhteydessä useasti josta kerrottiin että kaikki nostot käsitellään niin nopeasti kuin mahdollista yleensä 24h sisällä. Seuraava asiakaspalvelija kertoi että verkkopankkini tarvitsee enemmän aikaa kotiutuksen toteuttamiseen. Nyt nostoni on asikaspalvelun mukaan siirretty jollekkin toiselle osastolle (relevant department) .

Käytin tallettaessa sekä nostaessani Truslyä joten sen suhteen ei pitäisi olla mitään ongelmaa. En ottanut talletuksiini mitään bonuksia, eikä käyttöehtoja ole rikottu.

Dear attekukkonen,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for?

What is the status of your withdrawal, please – is it pending or processed?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

I would like to correct first that I have not waited a month, but a week. The title reads "Finnish player has waited month to withdrawal". The first withdrawal was on September 23, 2021

The payment has not yet been processed.

Haluaisin korjata ensimmäisenä että en ole odottanu kuukautta, vaan viikon. Otsikossa lukee "Finnish player has waited month to withdrawal". Ensimmäinen nosto oli 23.9.2021

Maksua ei ole vielä käsitelty.

Thank you attekukkonen. Please understand it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

In the meantime, could you please clarify which withdrawal method you used? Have you made any successful withdrawals before?

This was a first withdrawal on this casino and i used Trusly to transfer money.

I have been done many succesfully withdrawals on another casinos. Never have to wait like this.

Withdrawal reguest still bending

Thank you very much attekukkonen for the update. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Okay all good they accept my withdrawal and i get my money

Hello attekukkonen!

I will take care of your complaint. Do I understand it correctly, that your withdrawal was already approved and you are waiting for it to arrive on your account?

Yes! All good now! I already got my money.

Hello attekukkonen!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.