Crazy Fox Casino - La verificación del jugador está atascada.

Hello, I have already sent all the documents but nothing is being processed and my payouts are still pending

Hallo ich habe bereits alle Unterlagen geschickt aber es wird nichts bearbeitet und meine Auszahlungen stehen immer noch auf pending

Hello Karina,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Crazy Fox Casino.

Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process and when did you request for the withdrawal? Is your balance real money or do you have any bonus ongoing? Is the casino currently responding to you?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

I've been verified for a few weeks, but 2 days ago I wanted to pay out and the payout was pending for over 24 hours. Then they suddenly wanted a bank statement and proof of salary and canceled my payments. I uploaded the documents yesterday afternoon and nothing has happened since. I have requested a new payout because the others have been cancelled.

I played without a bonus and I am referred to my vip manager in the live chat but he just keeps saying I should wait

Verifiziert bin ich schon seit einigen Wochen aber vor 2 Tagen wollte ich dann auszahlen und die Auszahlung war über 24 Stunden auf pending. Dann wollten die auf einmal einen Kontoauszug und Gehaltsnachweis und haben meine Auszahlungen storniert. Ich habe die Unterlagen gestern Mittag hochgeladen und seit dem passiert nichts mehr. Ich habe eine neue Auszahlung beantragt weil die anderen storniert wurden.

ich habe ohne Bonus gespielt und ich werde im Live Chat auf meinen vip manager verwiesen aber der sagt immer nur ich soll warten

Hello Karina,

It is common that the casino request another documents for verification. You will be most likely able to withdraw once they check the documents. Be sure to give it at least a week to be processed. In the meanwhile you can let us know if there will be any update regarding the case.

Regards,

Nick

Hello Karina,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.