Crocobet Casino - Los fondos de los jugadores están retrasados y no hay soporte para la cuenta.

On Wednesday, October 15, 2025, at 8:54 PM, I transferred 30s from my Bank of Georgia account. I just activated the account and actually sent this to try it out. However, after about 18 hours, they kept making excuses and stalling me, saying the account hadn't been processed or was being reviewed. Finally, they laughed and explained what they were trying to do with them, that the money they had taken was only 30s, and they couldn't say anything. They still asked me to wait, but I told them I would give them another day and file a refund request with the bank. In short, I don't think this site is very reliable and it's a completely problematic site. That's my first impression. I will cancel my membership directly from this site, they are not helping in any way. Their customer service is completely indifferent. In short, after talking to people around me, I realized that they weren't wrong in their opinions, especially when they told me that Crocobet is not a very reliable place and that the same things happen all the time. I'm not after 30s, but I'm just writing this complaint here knowingly so that other foreigners like me can also experience this. They should not have any problems with the site and should not lose their money by not registering here.

15.10.2025 Çarşamba günü saat 20.54'te bank of Georgia hesabından 30'ları transfer gerçekleştirdim hesabın yeni aktif ettim ve denemek için aslında bunu gönderdim ama yaklaşık 18 saat üstünden geçmesine rağmen hep bir bahane üreterek hesabı geçmediğini ya da inceleniyor diyerek oyalayıp durdular en son artık gülerek kendileriyle ne yapmaya çalıştıklarını aldıkları paranın sadece 30 leri olduğunu belirttim ve hiçbir şey söyleyemediler yine beklememi istediler ama nitekim kendilerine bir gün daha müsaade vereceğini öyle bir durumda bankaya gidip iade talebi oluşturacağını söyledim kısacası bu sitenin çok güvenilir olduğunu düşünmüyorum ve tamamı ile sıkıntılı bir site ilk izlenim bu şekilde oldu ben bu siteden direk üyeliğimi sildireceğim hiçbir şekilde yardımcı olmuyorlar müşteri temsilcileri ise tamamıyla laakaik kısacası etrafındaki insanların da anlattıktan sonra bana özellikle crocobet in çok güvenilir bir yer olmadığını ve aynı durumların devamlı yaşandığını söylediklerinde düşüncelerinde çok da haksız olmadığının farkına vardım30'larının peşinde değilim ama sadece buraya bilerek bu şikayeti yazıyorum ki benim gibi diğer yabancı kişiler de bu siteden sıkıntı yaşamasınlar ve buraya üyelik oluşturmayıp paralarını kaptırmasınlar

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kanheran,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

Dear Kanheran,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru