Crowngold Casino - La cuenta del jugador está deshabilitada, lo que retrasa el retiro.

I have been shut out from logging in my account has been disabled? I have been uploading documents for four days now and every time I get to upload something different which I do and at the end of all this they want my address in PDF which I gave them but they say they do not accept Revolut banking statements

I can’t believe this ?? They have given me a withdrawal prior to this and I can’t understand why they would deny me access to upload the required document

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents have you submitted to the casino for the verification of your account so far? Have any of your documents been approved by the relevant department?
• Are there any documents that are still pending verification?
• Which documents have you provided to the casino as your proof of address, apart from the Revolut statement? Do you have any utility bills in your name that you could send to the casino?
• When was the last time you contacted customer support regarding the suspension of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Buddah8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru