Crypto Palace Casino - Se ha retrasado el pago de las ganancias del jugador.

Made a withdrawl request 2 days ago, was told It would take maximum 2 days. Today the casino sent me an email saying I have gotten freespins due to my latest deposit (a deposit that they demanded I do to get verified competely) and when I logged in, I notice my withdrawl has been credited back to my account.

Casino claims I did this, at 4 AM in the morning while I was sleeping...

They also told me that the freespins that they gave me can potentially affect my withdrawl, without any reason to it.

Now they are saying "the payment will be proccessed when I complete the requirements" after I had already finnished all the KYC, the deposit to verify my acccount and wagering (two times, one for the bonus and then a deposit that they demanded).

I have been trying to withdrawl this for 14 days now. Every time, they add something new.

I also just found out they are operating without a license so I am possitive this is a scam. You guys have them listed with a big trust-score on the other hand, wich is the only reason I trusted them in the first place, basically making casino guru worthless to figure out if a casino is good or not.

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Dear b0red2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Its only taking long because they are not honoring their own Terms & Conditions.

When I was done with everything they requsted, they just canceled my withdrawl, when I asked why they said "You canceled the withdraw!" and now they are just saying

Literal gaslighting. Again, I only used this casino because your site list it with a high score. A casino that doesnt even have a license should NOT be listed with a high score.

Also their support is lying about having a casino license.

The casino is claiming that their "crypto processor" is undergoing maintanance so their bitcoin transactions take 24-48 hours....

Seriously Casino-Guru, If I wont get my money from this casino, I am going to demand a refund from YOU guys for recomendinng this site to me.

Dear b0red2,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear b0red2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila