Dailyspins Casino - La cuenta del jugador ha sido cerrada.

I registered on the site yesterday, after which I replenished funds on their site. I won only $ 10 and decided to withdraw, while I canceled the bonuses that I had. The games I played: blackjack, slots. Then they asked me to go through kyc verification, which I passed from a third party (sumsub carried out verification). Also, the support agent confirmed to me that players from Russia are allowed to play on their site. A day later, my account was blocked and they wrote that I cannot play on their site and they cannot withdraw even the money that I replenished on their site. I can no longer open the support chat to prove to you what they wrote to me about my permitted jurisdiction (Russia). Below I attach a video that I can not enter the chat: https://drive.google.com/file/d/1daLrUIM7uSXisZubqN--TDE6w-VIkQzs/view?usp=sharing

Dear play2x,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dailyspins Casino.

I checked the list of the restricted jurisdiction and it's available on the casino's website:

6.1.7 It's forbidden for players from Afghanistan, Åland Islands, (...), Réunion, Romania, Russia, Rwanda, Saint Barthélemy,(...), Yemen, Zambia, Zimbabwe to play at Dailyspins.com. This includes both FIAT and Cryptocurrencies.

When trying to access the website from Russia, the website didn't load, and when accessing the website from a different restricted jurisdiction (Romania as an example), I received the following notification:

When I registered and tried to fill out the player's profile information, Russia wasn't available:

Please allow me to ask you a few questions so I can better understand the situation.

• Which country did you access the website from?
• Could you please share the email you received from the casino informing you, you can't play with them?
• Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good day, I used a VPN and was able to log in easily (I used Germany). I always have a VPN on, maybe that's why it happened. I filled in random data, because casinos have never required verification from me before.

I sent you a letter if anything. I also provide you with a screenshot of my account check from sumsub.

Thanks for the explanation.

Please understand you need to submit true and accurate personal information when registering your account. If you use a VPN to circumvent a country block, check the options found in your player profile for options to enter your country. If the country isn't on the list of allowed countries and is on the list of restricted countries, by playing in the casino, you are breaking its rules, which means you'll face difficulties when cashing out winnings.

Sadly, entering random data in your profile means we won't be able to help, and the complaint will be closed as unjustified.