DavBet Casino - El retiro del jugador se retrasa debido a la verificación de la cuenta.

I made a deposit of 2000 on 10/11/2024 and currently have 6238 R$ available for withdrawal! However, the platform says that I need to verify my account, which is already fully verified! Since then, I've been contacting the chat, and they tell me that the account is under verification and the team will contact me soon. It has been over a month, and I haven't received any contact from the team, and I still can't make withdrawals!!

Eu fiz um deposito de 2000 no dia 11/10/2024 e estou atualmente com 6238 R$ disponivel para saque! Porem a plataforma fala que eu preciso verificar minha conta, sendo que a mesma ja esta totalmente verificada! Desde então, entro em contato com o chat e os mesmo me falam que a conta está em verificação e logo mais a equipe entrará em contato comigo. Ja se faz mais de 1 mes e não recebi nenhum contato da equipe e continuo sem poder realizar saques!!

Dear canibais,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DavBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Are only your withdrawals blocked? Can you log in, deposit, or play?
• Could you please share a screenshot showing the verification status of your account if possible?
• Which documents did the casino request for additional verification from you? Were you able to submit them?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• I can't make deposits, I can't withdraw and I can't play on the platform!
• I'll attach the account verification!
• I managed to send them all! Photo of my ID, proof of address, everything that was requested and the account is 100% verified! I'll send a photo of my ID and a proof of address as an attachment too.
  obs, only the proof of address in PDF that you can't send in this conversation. Just photos!
• The games I played were various slots and live games. There were many!
• I used casino bonuses!

• Não consigo realizar depositos, não consigo sacar e nem jogar dentro da plataforma!
• Mandarei em anexo a verificação da conta!
• Consegui enviar todos! Foto da minha identidade, comprovante de endereço, tudo que foi pedido e a conta está 100% verificada! Vou mandar a foto da meu documento de identificação e um comprovante de endereço em anexo tambem.
  obs, só o comprovante de endereço em PDF que não da pra enviar nessa conversa. Apenas fotos!
• Jogos que eu joguei foram varios de caça niquel e jogos ao vivos. Foram muitos!
• Utilizei bonus de cassino!

I still haven't received a reply!

Ainda não recebi nenhuma resposta!

Thank you very much, canibais, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear canibais,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite DavBet Casino representative to join this conversation.

Dear DavBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I still haven't received a response from the casino and my money is still stuck on the platform!

Ainda não recebi nenhuma resposta do cassino e continuo com meu dinheiro preso na plataforma!!

Hello, any reply?

ola, alguma resposta?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear canibais,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/dispute-terms-conditions/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka