DavBet Casino - La solicitud de retiro del jugador se retrasa debido a restricciones de la cuenta.

I have been trying to withdraw since 06/08/2024, and I can't. My account has been restricted for betting and withdrawal. They requested various types of documents and photos holding them, etc. I sent everything, and to this day, the documents are still pending verification, and I can't withdraw. I don't understand why it takes months to verify some images and unlock my account!

Estou tentando sacar desde o dia 08/06/2024 e não consigo, minha conta foi restrita para aposta e saque, me solicitaram vários tipos de documentos e fotos segurando, etc. Enviei tudo e até hoje os documentos ainda estão pendentes para a verificação e não consigo sacar, não consigo entender o motivo de demorar meses para verificar algumas imagens e liberar minha conta!

Dear lima,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DavBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please list which documents you submitted? Were any of the documents accepted or rejected?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent an e-mail with all the information requested.

Enviei um e-mail com todas as informações solicitadas.

Dear lima,

Were you able to contact the casino since your issue started? Have you asked casino support for assistance in the matter?

If you have any communication saved, please forward it to my email at tomas@casino.guru for review.

I appreciate your cooperation.

I contacted the casino support, they just told me that my bets were being analyzed and since then nothing has been resolved. I don't understand why it took so long to analyze my bets, almost 5 months. If you need my help to speed up the process, I'm at your disposal. I don't have the communications saved.

Eu entrei em contato com o suporte do cassino, eles apenas me falaram que minhas apostas estavam sendo analisadas e desde então nada foi resolvido. Não entendo o motivo de demorar tanto para analisar minhas apostas, quase 5 meses. Se precisarem de minha ajuda para agilizar o processo, estou a disposição. Não tenho as comunicações salvas.

Dear lima,

• Were at least some of your documents approved? Which ones to your knowledge?
• Would you be able to share with me the documents that you submitted but weren't approved by the casino?

I apologize for the inconvenience.

My email is tomas@casino.guru

Approved documents: Front and back of ID, selfie with ID and proof of residence.

Non-approved documents: Paper marked "Davbet" with the front of your ID, paper marked "Davbet" with the back of your ID, selfie with paper marked "Davbet", selfie with paper marked "Davbet" with the front of your ID and selfie with paper marked "Davbet" with the back of your ID.

Documentos aprovados: Frente e verso do rg, a selfie com o rg e o comprovante de residência.

Documentos não aprovados: Papel escrito "Davbet" com frente do rg, Papel escrito "Davbet" com verso do rg, selfie com papel escrito "Davbet", selfie com papel escrito "Davbet" com frente do rg e selfie com papel escrito "Davbet" com verso do rg.

Dear lima,

Could you please forward these documents to me?

* Selfie holding a piece of paper written "DavBet";

* Selfie holding a piece of paper written "DavBet" and double-sided ID card;

My email is tomas@casino.guru

I'll await your reply.

Dear lima,

Could you please forward these documents to me?

* Selfie segurando um papel escrito "DavBet";

* Selfie segurando um papel escrito "DavBet" e cartão de cidadão frente e verso;

My email is tomas@casino.guru

I'll await your reply.

Sent.

Enviado.

Thank you very much, lima, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear lima,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite DavBet Casino representative to join this conversation.

Dear DavBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.