DAZN Bet - La cuenta del jugador ha sido cerrada sin explicación.

As soon as I registered, they blocked my account. I've never created an account before, nor has anyone from my household ever logged into another account with any device through my internet (mainly because no one I know who comes to my house bets; at most, my father plays poker, and he plays on PokerStars). But so far, so good. I chat with them, and they tell me to send them an invoice to confirm my residency and a selfie showing my ID next to my face (FULLY VISIBLE). I do what they ask and wait for their response. They tell me that the mobile phone bill isn't valid and that I should send a different one or an official document like the municipal register. I proceed to obtain a digital registration form, in PDF format, OFFICIAL, which redirects via QR code and a link to the websites of both the Generalitat of Catalonia and the city council itself. To my surprise, though. That a certain Manuel has decided, on his own, that I won't have a Dazn Bet account, without giving any reason, is simply "a business decision." And here I am, stunned by the facts, that there are so many incompetent people with jobs in this country, and that they don't even have the decency to offer a logical explanation.

I should note that I have 5 or 6 accounts on other betting and poker sites (basically the most famous ones in Spain) and I have been a customer of theirs for years without any problems.

Nada mas registrarme me bloquearon la cuenta. Nunca he creado ninguna cuenta anteriormente, ni nadie de mi domicilio ni se ha entrado con ningun dispositivo a través de mi internet en otra cuenta (mas que nada porque nadie que yo conozca y venga a mi casa hace apuestas, como mucho mi padre juega al poker y es en pokerstars). Pero hasta aqui ok, me comunico por chat con ellos y me dicen que les envíe una factura para confirmar mi residencia y un selfie mostrando mi DNI al lado de mi cara (TOTALMENTE VISIBLE). Hago lo que me piden y espero a su respuesta. Me contestan que la factura del movil no les sirve y que envie otra distinta o un documento oficial como el padrón. Procedo a sacar un volante de empadronamiento digital, en PDF, OFICIAL y que redirige por QR y por link a la web tanto de la generalitat de cataluña como de el propio ayuntamiento. Pues cual es mi sorpresa. Que un tal Manuel, ha decidido por sus santas narices que no tenga cuenta en Dazn Bet, sin dar ningún motivo, simplemente es "una decisión empresarial". Y aquí estoy, pasmado ante los hechos, de que haya tanto incompetente con un puesto de trabajo en este país y que adem´ás no tengan ni la decencia de dar una explicación lógica.

Destacar que tengo unas 5 o 6 cuentas en otros sitios de apuestas y de poker (los mas famosos de España, basicamente) y llevo años siendo cliente suyo sin ning´ún tipo de problema.

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Dear VNez,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with DAZN Bet.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you made any deposits at this casino?
• Have you had an opportunity to engage in a gameplay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi Catalina, thanks for responding so quickly. No, I didn't make any deposits or participate in any games. I literally registered, received the "welcome" email confirming my account had been verified, and when I logged in to the website, I got a message saying "Your account has been blocked. To access it, please contact our support team." Or something similar. I don't remember exactly what the warning message said.

The funny thing is, I never managed to log into my account because it simply wouldn't let me. Which leaves me with even more questions than a blocked or closed account already leaves. And if I knew I'd opened other accounts or something similar, I wouldn't complain because I know for a fact that that's potentially the reason. But I haven't even been a customer of their television services, and I've never had any relationship with DAZN or its services. That's why it's both strange and annoying that it's been done in such an abrupt manner, without giving a reason, whether reasonable or irrational, and without any opportunity to respond or correct anything I might have done wrong (which I don't believe I've done anything wrong; in fact, I followed every step as they requested and without complaining).

Thank you again for your interest in this matter, and I remain available to answer any questions or concerns you may have, Catalina. Thank you very much for your time.

Sincerely, V*******.

Hola Catalina, gracias por contestar de forma tan rápida. No, no hice ningún depósito ni he participado en ningún juego. Fue literalmente registrarme, llegarme el correo de "bienvenida" conforme se había verificado mi cuenta, y al iniciar sesión en la web me salía el mensajito de "Tu cuenta ha sido bloqueada, para poder acceder contacte con nuestro equipo de soporte." O algo parecido, no recuerdo exactamente que decía dicho mensaje de advertencia.

Lo curioso es eso, nunca llegué a iniciar sesión en mi cuenta porque directamente no me dejó. Lo cual me deja con todavía más interrogantes de los que ya de por si deja una cuenta bloqueada o cerrada. Y si yo supiera que he abierto otras cuentas o algo parecido pues no me quejaría porque directamente se que el motivo potencialmente es ese. Pero es que ni siquiera he sido cliente de sus servicios televisivos, nunca he tenido relación alguna con DAZN o sus servicios. Por eso me extraña y me fastidia que se haya hecho de esta forma tan brusca, sin dar un motivo, sea razonable o irracional y sin posibilidad alguna a réplica o a corregir lo que haya podido hacer mal por mi parte (que yo creo que no he hecho nada mal, de hecho he realizado cada paso como ellos han pedido y sin rechistar en nada).

Agradezco de nuevo tu interés en este asunto y sigo a tu disposición para resolver cualquier pregunta o duda que tengas al respecto Catalina. Muchas gracias por tu tiempo.

Cordialmente, V*******.

Dear VNez,

We understand your frustration; however, we are unable to compel casinos to retain players. Like any business, online casinos reserve the right to refuse service to a customer. While their reasoning may vary, given that you have not incurred any financial losses, our ability to assist you in this matter is limited. Therefore, this complaint is deemed unjustified and will be closed.

Thank you very much in advance for your understanding.

Best regards,

Katarina