Dedprz Casino - El jugador se enfrenta a un retraso en el pago de sus ganancias.

Good afternoon, Complaint about delayed payout of winnings at Dedprz casino

Violation of the conditions for the payment of winnings and delay in the verification process

On 11/19/2024, I won a jackpot of $13,000 at Dedprz Casino. Part of the winnings, approximately $7,500, was paid out, but the remaining $6,149 still remains on the balance, and the possibility of withdrawing it is blocked.

At Dedprz's request, I provided all the necessary documents for verification, but for two months now I have only received template responses from support, such as:

"I understand that you are eager to withdraw your winnings, and I sincerely appreciate your patience. There is no specific timeframe for resolving your issue at this time, but please know that our team is actively working on it. We are making every effort to resolve this issue as soon as possible. Thank you GogAu4 for your understanding!"

This answer completely ignores the point of my question, and I still haven't been given a specific reason for the payment being blocked.

Доброго дня, Скарга на затримку виплати виграшу в казино Dedprz

Порушення умов виплати виграшу та затягування процесу верифікації

19.11.2024 у казино Dedprz я виграв джекпот у розмірі 13 000$. Частину виграшу, орієнтовно 7 500$, було виплачено, однак залишок 6 149$ досі залишається на балансі, а можливість його виведення заблоковано.

За запитом Dedprz я надав усі необхідні документи для верифікації, однак уже два місяці отримую лише шаблонні відповіді від служби підтримки, такі як:

"Я розумію, що ви прагнете зняти свої виграші, і я щиро ціную ваше терпіння. На даний момент немає конкретних термінів вирішення вашої проблеми, але майте на увазі, що наша команда активно над цим працює. Ми докладаємо всіх зусиль, щоб вирішити цю проблему якнайшвидше. Дякуємо GogAu4 за ваше розуміння!"

Ця відповідь повністю ігнорує суть мого питання, і мені досі не пояснили конкретну причину блокування виплат.

Hello GogAu4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dedprz Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello

The verification started on 12/22/2024, I uploaded the documents to the chat, since there is no such option on the website.

No documents were verified.

The last time I contacted support was 02/07/2025, and the answer was the same:

"I am very sorry for the inconvenience you are experiencing. I know this situation is frustrating and I truly appreciate your patience."

Привет

Проверка началась 22.12.2024, документы я загружал в чат, так как на сайте такой возможности нет.

Никакие документы не были подтверждены.

Последний раз я общался с поддержкой 07.02.2025, и ответ был таким же:

"Мне очень жаль за неудобства, которые вы испытываете. Я знаю, что эта ситуация расстраивает, и я искренне ценю ваше терпение."

Thank you GogAu4 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear GogAu4,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Dedprz Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Dedprz Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hello, ok

Привіт, ок

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear GogAu4,

I will now try to contact the casino outside this thread.

Thank you for your patience in this matter.

Respectfully,

Romi

Dear GogAu4,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi