DestinyX Casino - Jugador teme que el casino esté cerrado.

The casino has been down for over a week now and I can't access my balance. I'm really afraid it's closed permanently and I've lost my money.

Το καζινο δε λειτουργεί πανω απο μια εβδομάδα τωρα και εγω δεν μπορω να εχω πρόσβαση στο υπολοιπο μου. Πολυ φοβάμαι οτι εχει κλείσει οριστικά και εχω χασει τα χρηματα μου

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and provide you with the assistance you need, could you please clarify the following:

• Have you contacted casino customer support via email after you noticed the website is down?
• Have you passed the full KYC verification?
• Have there been any pending withdrawal requests in your account?
• Can you please specify how much real-money balance you are currently unable to access?
• Have you received any communication from the casino regarding the downtime or your balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good evening

There is no possibility of communication via email, and even when it was working, communication was only via livechat.

I have not been asked for verification (KYC) and I have made withdrawals in the past (I was a customer for over 1 year) there were no pending withdrawal requests and my account balance was 67USDT. There is no communication with the casino

Καλησπέρα

Δεν υπάρχει δυνατότητα επικοινωνίας μεσω email ακομα και οταν λειτουργουσε η επικοινωνία γινοταν μονο μεσω livechat

Δεν μου εχει ζητηθει επαλήθευση (KYC) και εχω κανει αναληψεις στο παρελθόν ( ημουν πελατης για πανω απο 1 χρονο) δεν υπήρχαν εκκρεμή αιτήματα αναληψης και το υπόλοιπο του λογαριασμού μου ηταν 67USDT. Δεν υπάρχει καμμία επικοινωνία με το καζινο

Have you tried contacting the casino’s customer support via email at support@destinyx.com? If so, were your emails successfully delivered, or did you receive a notification indicating that the message failed to send?

Yes, I have sent an email but I have not received any response.

Ναι εχω στειλει email αλλα δεν έχω λάβει καμμια απάντηση

There is no answer to my mail for one more time

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello aofsampali,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the DestinyX Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? I can see the site is currently down, have you ceased operations or is this just a temporary outage? When will the player gain access to his funds? Thank you in advance for providing us with your view of the issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mp21212,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

Dear mp21212, 

I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue. The casino has truly closed and there is nothing we are able to do at this point. Sadly, I couldn't be of more help.