DicePalace Casino - El jugador está frustrado por la falta de respuesta del casino.

I would like to report "dicepalace" for inappropriate behavior.

I'm planning to close my account with them due to dissatisfaction with their offer. I've written countless emails (about twenty) and repeatedly tried to contact them via chat.

No response. Maybe the staff is dead. So, never mind. If they're alive, they're incredibly rude. Unfair.

Don't open accounts because closing them is IMPOSSIBLE.

NOTE: The disputed amount is FICTITIOUS. It was only used to access the claim.

Desidero segnalare "dicepalace" per comportamento scorretto.

E' mia intenzione chiudere l'account presso di loro per insoddisfazione dell'offerta. Ho scritto innumerevoli mail (una ventina) e cercato ripetutamente contatto in chat.

Nessuna risposta. Forse lo staff è defunto. E allora pazienza. Se è vivo, sono di una maleducazione senza limiti. Scorretti.

Non aprite conti perchè poi chiudere è IMPOSSIBILE

NOTA BENE L'importo contestato è FITTIZIO. E' servito solo per accedere al reclamo.

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Dear AMARISSA,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses, if any? You can send them to me at tomas@casino.guru

Have you unsubscribed from the casino's marketing communications? (ads, newsletters)

Thank you in advance for your cooperation.

Best regards,

Tomas